Job Details

Part Time Call Center Representative - No Sales

Company name
The MSR Group

Location
Omaha, NE

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Profile

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With over 50 years experience, The MSR Group is one of the oldest and most respected full-service market research firms.  The MSR Group is a market research company dedicated to assisting organizations in their quest for information.\r
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The MSR Group's Call Center is composed of a 120-station, state-of-the-art telecenter in Omaha, Nebraska and boasts more than 30 years of experience conducting public opinion polling for consumer, political, and business-to-business research on a nationwide basis.  \r
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The Market Research Interviewers are responsible for contacting our clients customers or randomly selected individuals to participate in the surveys that we conduct.  All surveys are read from a scripted questionnaire and the responses are recorded verbatim.  \r
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Job responsibilities include:\r
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\tMake outbound calls to collect data and opinions.\r
\tConduct customer satisfaction surveys.\r
\tRecruit qualified candidates for focus groups.\r
\tConduct all outbound calls from scripted questionnaires.\r
\tRecord respondent answers into computer system accurately.\r
\tKnow and adhere to Quality Assurance standards.\r
\tConduct calls in a professional, respectful and friendly manner.\r
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Hourly Rate:\r
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New employees start and remain at $10\/hr until they are evaluated, which is done at the end of the month in which they reach 30 days of employment, as well as the end of the quarter.  Evaluations are based on production and quality.  Our research interviewers have an earning potential of $9-$15\/hr with average interviewers making $10-$12\/hr. \r
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Call Center Hours of Operation:\r
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Monday - Thursday 11am-10pm         Friday  11am-9pm         Saturday   9am-3pm                 \r
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The MSR Group only hires for Part-Time positions.\r
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Employees must work the minimum of 12 hours per week and cannot exceed the maximum of 28 hours per week.  Schedules are consistent, meaning once the employee sets their schedule they are required to work that schedule consistently every week until they change their schedule.  Schedules may be changed anytime after 30 days of employment.\r
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Employees are allowed to work extra hours depending on availability.  Extra hours may be worked during the day shift from 11am-5pm, evenings 5pm-10pm or weekends.  Extra hours may be worked in any increment of time, employees are not required to work the full shift for extra hours. Extra hours are never guaranteed, they are based off of availability of seats, projects, schedules, etc. These hours must be approved through the supervisor.\r
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Required Qualifications:\r
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\tMust be 16 years of age or older\r
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\tType a minimum of 20 words per minute\r
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\tGood communicator and listener\r
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\tPositive, dependable, able to follow written & verbal instructions.\r
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To apply:\r
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First, send a resume via careerlink or stop by the office at 216 S. 77th Street Monday-Friday 1pm-7pm to fill out an application. Resumes and applications will be reviewed and the most qualified candidates will be contacted to schedule an interview.\r
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Company info

The MSR Group
Phone : 402-392-0755
Fax : 402-392-1068
Website : http://www.themsrgroup.com/

Company Profile
The MSR Group offers a wide range of both qualitative and quantitative methodologies. Our consultants are experts in the industry, providing not only recommendations on the best method of data gathering for your particular needs, but also analytical support and strategic recommendations that will allow your company to excel. Our focus group facility has been rated one of the world’s top facilities* by an international survey of focus group moderators and our customer satisfaction and advocacy product, APECS™ , is being utilized by financial institutions across the country.

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